two businessmen looking over a cable network system

Service, Maintenance & Support

Our service and maintenance agreements are tailored to you. We recognize that applications and support staff vary in each system installation and bring you value through flexibility. This can include on-site staffing services for maintenance, repair, install, or even system coverage when your in-house staff is absent or required on other projects.

CTI provides carefully-trained, certified technicians for your facility customized to your needs to manage, operate, and maintain your technology.

Our System Design And Engineering Services Include

  • Service agreements
  • Preventative maintenance
  • On-call service
  • On-site staffing
  • Warranty (and non-warranty) repairs
  • Remote system monitoring
  • 24/7 telephone support
AV tech installing a rack

CTI Complete

2023 CTI Complete graphic

Our CTI Complete service is there for you 24/7 through our dedicated CTI Care customer experience team. Through on-site technical service, recommended programming upgrades, and quarterly reliability checks, your system is covered for the unexpected, as well as planned maintenance. Your teams will be trained to operate equipment with confidence. When critical meetings arise, we help ensure system performance with proactive system testing and an on-site checklist so your systems will be ready when it matters most. Our managed services staff does more than diagnose and repair failures, they help plan for system life cycles.

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Conference Rooms

Audio visual solutions and sleek, custom furniture combine to create a seamless conference room.
courtroom microphones

Control Systems

Simplify lighting, shade control, input switching, scheduling, maintenance, security, display systems and camera adjustments.
Network Operation Center (NOC)

Network Operating Centers

When your team needs to visualize operations, view analytics, trouble shoot and monitor systems throughout the enterprise from a central hub, an ideal solution is a Network Operations Center (NOC)
audio visual rack cables

IT Services

Let us show you how our certified network engineers work to design, configure, implement, and support your business through both wired and wireless technologies.
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Video Walls

Video walls, digital signage and full service wayfinding experiences
crestron sightline room

Training Rooms

 A comprehensive and reliable audiovisual system will help training sessions run smoothly, and also create a space for presentations and meetings.

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