The integration of communication systems within a business is called Unified Communications (UC). By combining communication tools and services under one system, businesses can optimize processes, increase productivity, encourage collaboration, and elevate customer experience. In short, UC offers the competitive advantage of having a single system to manage multiple tools, such as phone, video conferencing, instant messaging, voicemail, email, fax, customer service, and more.

The following reasons will show you how important it is to have a unified communications plan in place. It goes far beyond a simple reason like convenience. A solution like this can redefine how you communicate and share content both internally and with your customers. Having great communication is something you need in place before all else.

Supports flexible working

Unified communications enable your staff to pick up calls regardless of their location or device. As a result, customer experience is improved, and staff can operate flexibly wherever they are located.

2. UC offers efficient working solutions

This solution provides you with a single and integrated platform that connects your mobile devices, desktop computers, and your entire business staff. It streamlines everything into one single phone number that works across all devices.

3. UC enables businesses to respond to any changes faster

Moving from on-premises solutions to a unified communication, cloud-based service enables businesses to quickly scale their capacity up and down, responding to change and saving money by only paying for what they need.

Increase employee productivity

Unified communications benefits employees by empowering them to work effectively from the corporate office or a remote location, which is a key driver for personal productivity in the mobile and remote workforce we now operate in. For most employees, the desk is just one of many locations where work gets done, and UC is built around where the end user is, rather than where the desk phone is.

UC technology makes businesses to always remain compliant

Unified communication solutions synchronize all your communications channels into one simple business solution for easy compliance monitoring. One number, one voicemail and on-the-go call recording across landline and mobile devices with centralized storage.

Streamline IT operations

unified communications benefits IT staff by deploying applications in a common environment. IT teams achieve deployment either through on-premises appliances, VMs or managed services within a public cloud. UC is an improvement over allowing anyone to randomly choose communications tools that open the entire organization up to malware threats and data loss.

Saves money

Deploying a UC platform can provide measurable benefits to organizations. Businesses spend a lot of money on various conferencing services, and ROI is often disappointing because of the high cost and poor UX. higher-end platforms will include HD video conferencing, which enables organizations to replace in-person meetings with virtual ones. While this does not directly affect IT budgets, it does reduce travel costs and related expenses for organizations.

ways to use unified communications infographic

Today’s business world is connected and constantly communicating. UC offers the competitive advantage of having a single system to manage multiple tools, such as phone, video conferencing, instant messaging, voicemail, email, fax, customer service, and more.

Unified Communications

We install room-based HD video and collaboration for point-to-point, or multi-user video calls. CTI can combine room-based, multi-point audio, and video conferencing systems with content capture, steaming and management solutions.

Unified Communications Solutions