NH State Emergency Operations Center Case Study
Every second matters in New Hampshire’s State Emergency Operations Center. The central hub for emergency coordination for the state’s Division of Homeland Security & Emergency Management, the facility supports 234 communities statewide. All of which rely entirely on this single operation center during times of crisis.
From managing 911 calls and state police dispatch to coordinating traffic and emergency response, the stakes couldn’t be higher. For Assistant Director Megan Hoskins and her team, one thing is clear:
“Reliable AV is extraordinarily important for us.”
The Challenge
New Hampshire operates without county-level emergency operations centers, placing immense responsibility on the single, centralized EOC. The existing technology environment limited the team’s ability to share real-time information beyond the room. Often relying on emails or phone calls to communicate critical updates.
“Being able to share information at a moment’s notice is vital to our response,” says Assistant Operations Chief Neil Canton.
The state needed more than an upgrade. They needed a fully integrated, future-ready solution that could scale, adapt, and most importantly, perform flawlessly under pressure.
The Solution
CTI partnered closely with the New Hampshire Division of Homeland Security and Emergency Management to design and implement a comprehensive AV ecosystem tailored to mission-critical operations.
The solution included:
- A fully integrated video wall for real-time monitoring
- Advanced audio and video conferencing systems
- Interconnected workstations enabling seamless information sharing
- A scalable AV over IP infrastructure designed for long-term growth
CTI provided a complete solution where everything worked together seamlessly, not just individual pieces of technology in the same room.
Partnership Built on Trust
From initial consultation through deployment, CTI prioritized collaboration, clarity, and trust. The team worked to gain a deep understanding of the Division of Homeland Security & Emergency Management’s operational needs. Then they translated complex technical solutions into accessible, actionable insights.
“CTI really took the time to ensure we understood,” noted Canton, “translating tech speak into normal people speak.”
This approach empowered the HSEM team to feel confident in both the system and their ability to use it effectively.
The Impact
The transformation has been immediate. What was once a closed system that required email or phone calls to communicate with locals is now a flexible, reliable, easy-to-use tool that makes it easy to push updates directly to communities in New Hampshire.
The upgraded system delivers:
- Real-time situational awareness across all 234 communities
- Faster, more coordinated emergency response
- Intuitive, user-friendly operation during high-pressure situations
Everything just works. That’s critical when seconds matter.
The Result
With CTI as a trusted partner, New Hampshire’s State Emergency Operations Center is now equipped with a modern, scalable AV environment that enhances coordination, improves response times, and strengthens public safety statewide.
In emergency management, there’s no margin for error, and no time for complexity.
With CTI, the technology isn’t a barrier: it’s a mission-critical advantage.
Talk to Us About Your Project
Too busy to chat right now?
Send us a message.
