CTI Complete

Meeting Room Video Wall CTI logo - CTI is an av company that designs and installs conference rooms, boardrooms, headquarter AV and more.

No Forms, No Tickets, No Guessing

If something is not working the way it should, just reach out. Our support team will respond quickly, assess the issue, and take the right next step to resolve it. Most problems are minor, but when they are not, we move fast to make it right.

Designed to Build Trust from Day One

We do not believe in disappearing after installation. CTI Complete is our way of making sure you have a partner to call during your first year of ownership. You are not just getting a system — you are getting support from a team that stands behind the work.

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One Year of Service Included with Every CTI Installation

Every system we build comes with more than just great technology. It comes with support you can trust. CTI Complete is our standard one-year service agreement, included with every project we install.

From the day your system goes live, you have direct access to the same team that built it. No extra contracts. No hidden fees. Just the service and support you need to keep everything running right.

What You Get with CTI Complete

This is not basic coverage. CTI Complete gives you access to our full support structure from day one. That includes:

  • Direct access to our support team

  • Service coordination without delays

  • Phone and email support from real people

  • Troubleshooting and remote guidance

  • Active Monitoring

  • System adjustments or minor fixes after installation

  • Fast scheduling for onsite service if needed

  • Peace of mind during the first year of use

We are committed to making sure your system performs the way it was designed to — every time you use it.

Covered by CTI

CTI Complete is automatically included with every new CTI project. You do not have to ask for it.

You do not have to sign anything extra. It is our commitment to you and to the systems we build.

CTI Complete FAQs

CTI Complete is our standard one-year service agreement included with every CTI-installed system.

CTI Complete provides coverage for the first year following your system’s installation.

Yes. Every CTI installation comes with CTI Complete.

CTI Complete includes phone and email support, troubleshooting help, remote guidance, and
system adjustments as needed

If onsite service is needed, we will coordinate and schedule a visit based on your issue.

We offer extended service agreements that can supplement or replace CTI Complete once it
expires.

Just contact our support team by phone or email. We will take it from there.

Yes. Many customers choose to extend their coverage by transitioning into a full-service
agreement.

CTI Complete is tied to the original installation. We are happy to work with you if your needs change.

Meeting Room Video Wall CTI logo - CTI is an av company that designs and installs conference rooms, boardrooms, headquarter AV and more.

Why Choose CTI?

We’re one of the top-rated audio visual companies near you, delivering personalized service that other integrators just can’t match.

  • Fair, Fast & Flexible – We tailor solutions to your institution’s needs, ensuring transparent pricing, quick implementation, and adaptable support.

  • Personalized Solutions for education and business needs.

  • Scalable Solutions – Deploy campus and company-wide wireless conferencing and screen-sharing with centralized IT management.

  • Secure – Future-proof your classrooms and meeting spaces with platform-neutral conferencing and IT-friendly remote management.

TRUSTED BY

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“We felt that they listened to us. That they understood what our needs were, but they could also recommend things that we hadn’t thought of yet.”

Mindy Miller, Assistant Vice President, Development at Catawba College

“Working with CTI, they were able to bring that creative perspective and insight on “how do we achieve this?”. It was great to be able to work hand-in-hand with them to make it successful.

Alysia Radica, Interior Designer at RDG Planning & Design

“The reason we chose CTI to be a part of our team is we needed a partner that could be part of us, dream with us, be visionary with us, but then provide a practical, functional solution that would work us.

Brenda Dooley, Senior Vice President at FNBO

“All the training we received from CTI and their partners really allowed us to be ready for the first gameday”

Jake Stocker, Director of Game Presentation and Fan Experience Production for University of Michigan

“Working with CTI was very new, but they really know what they are talking about. And the whole team has been fantastic.”

Collin McCarty, Assistant Athletic Director for Broadcast and Production for University of Michigan

Talk to Us About Your Project

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