Service Agreements

When You Need Help, We’re Already Moving

Your AV systems are too important to leave hanging. Whether you’re dealing with a small glitch or a room that’s completely offline, we’re here to fix it fast. Our support team is easy to reach, quick to act, and ready to help — no matter who installed your system.

This isn’t a ticket queue. It’s real support from people who know what they’re doing.

Support That Works the Way You Need It To

We’ve built our support structure around how customers actually use their spaces. From boardrooms to campuses to control rooms, our team keeps your systems up and running without headaches.

We offer:

  • Remote monitoring that spots issues before they become problems

  • Onsite technicians who work directly at your location

  • Preventative maintenance to keep everything running smoothly

  • Flexible service agreements

  • Support for both CTI-built and third-party systems

  • A real support team that actually picks up the phone

Whether it’s a one-time fix or a long-term service plan, we’re ready when you need us.

Simplifying Control System Interface Design

Ready for Peace of Mind?

Let’s talk about how remote monitoring can keep your AV running without you having to think about it.

What Kind of Support Do You Need?

Explore our support options below. Each one is designed to solve real-world problems without extra layers or fine print.

Real-time system oversight. We fix issues before they reach your users.

Get a dedicated AV technician who works at your location and becomes part of your team.

Routine system checkups that keep everything working — and keep you from dealing with surprise outages.

Flexible plans that fit your needs. No extras you don’t want. No upsells. Just dependable support.

Our standard one-year service agreement that comes with every CTI installation.

Installed by us? You’re already set up for fast, direct service with no guesswork.

We support systems we didn’t install. No judgment. Just a smart, honest plan that works.

Trust Starts with Showing Up

We’re not going to leave you hanging. Call us. Email us. Tell us what’s going on. We’ll take it from there — with fast response, fair pricing, and a support team that actually supports you.

Service Agreements FAQs

Each agreement is tailored to your needs and may include remote monitoring, preventative maintenance, preferred response times, and more.

Yes. We build service agreements based on your specific environment, users, and goals.

We offer flexible term lengths and will recommend a plan that aligns with your support needs.

Yes. We support both CTI-built and non-CTI systems under our service agreements.

We will work with you to expand your coverage or adjust the plan to meet new demands.

Yes. Service agreements are  designed to grow with you.

It can be. We will build a plan that includes the services that matter most to your team.

No. We offer flexible plans that fit your timeline and comfort level.

Response time depends on the agreement level. We act quickly to assess and resolve issues.

Yes. We are happy to walk you through a sample agreement and answer any questions.

Meeting Room Video Wall CTI logo - CTI is an av company that designs and installs conference rooms, boardrooms, headquarter AV and more.

Why Choose CTI?

We’re one of the top-rated audio visual companies near you, delivering personalized service that other integrators just can’t match.

  • Fair, Fast & Flexible – We tailor solutions to your institution’s needs, ensuring transparent pricing, quick implementation, and adaptable support.

  • Personalized Solutions for education and business needs.

  • Scalable Solutions – Deploy campus and company-wide wireless conferencing and screen-sharing with centralized IT management.

  • Secure – Future-proof your classrooms and meeting spaces with platform-neutral conferencing and IT-friendly remote management.

TRUSTED BY

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“We felt that they listened to us. That they understood what our needs were, but they could also recommend things that we hadn’t thought of yet.”

Mindy Miller, Assistant Vice President, Development at Catawba College

“Working with CTI, they were able to bring that creative perspective and insight on “how do we achieve this?”. It was great to be able to work hand-in-hand with them to make it successful.

Alysia Radica, Interior Designer at RDG Planning & Design

“The reason we chose CTI to be a part of our team is we needed a partner that could be part of us, dream with us, be visionary with us, but then provide a practical, functional solution that would work us.

Brenda Dooley, Senior Vice President at FNBO

“All the training we received from CTI and their partners really allowed us to be ready for the first gameday”

Jake Stocker, Director of Game Presentation and Fan Experience Production for University of Michigan

“Working with CTI was very new, but they really know what they are talking about. And the whole team has been fantastic.”

Collin McCarty, Assistant Athletic Director for Broadcast and Production for University of Michigan

Talk to Us About Your Project

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