AV Support for CTI-Built Systems

You Trusted Us to Build It. You Can Trust Us to Support It.

If CTI designed and installed your AV system, you already have a head start. Our support team knows your setup, understands your environment, and has direct access to the plans, documentation, and tech that brought your system to life.

We are not starting from scratch. We are stepping in with full context and a clear path forward.

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Support That Comes with Experience

From small huddle rooms to complex command centers, we support everything we install. You do not have to explain how it was built or who to call. We are already connected.

What we bring to the table:

  • Direct access to the team that built your system

  • Fast service response with no onboarding delays

  • Remote and onsite support

  • Preventative maintenance to protect your investment

  • Add-on service agreements when you are ready for extended coverage

Built-In Trust. Built-In Efficiency.

Our support team works closely with our engineering, integration, and project management teams. That means less back and forth and more problem-solving.

Whether your system launched last week or a year ago, we are here to keep it running smoothly.

AV Support for CTI-Built Systems FAQs

Yes. We provide support for every system we design and install.

Every system includes CTI Complete, our standard one-year service agreement. After that, you can continue with a custom support plan.

Yes. Our team can resolve many issues remotely depending on your setup.

We offer ongoing service  agreements that continue to support your system after the initial
coverage period.

No. We already have your system documentation as part of the installation process.

Our records include full system diagrams and installation notes, so we can support your system
without starting from scratch.

Yes. We recommend routine checkups as part of your ongoing service plan.

We are happy to provide training and walkthroughs when needed.

We are already familiar with the system which allows us to support it faster and more effectively.

Yes. We can help you scale up to full AV managed services when you are ready.

Meeting Room Video Wall CTI logo - CTI is an av company that designs and installs conference rooms, boardrooms, headquarter AV and more.

Why Choose CTI?

We’re one of the top-rated audio visual companies near you, delivering personalized service that other integrators just can’t match.

  • Fair, Fast & Flexible – We tailor solutions to your institution’s needs, ensuring transparent pricing, quick implementation, and adaptable support.

  • Personalized Solutions for education and business needs.

  • Scalable Solutions – Deploy campus and company-wide wireless conferencing and screen-sharing with centralized IT management.

  • Secure – Future-proof your classrooms and meeting spaces with platform-neutral conferencing and IT-friendly remote management.

TRUSTED BY

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“We felt that they listened to us. That they understood what our needs were, but they could also recommend things that we hadn’t thought of yet.”

Mindy Miller, Assistant Vice President, Development at Catawba College

“Working with CTI, they were able to bring that creative perspective and insight on “how do we achieve this?”. It was great to be able to work hand-in-hand with them to make it successful.

Alysia Radica, Interior Designer at RDG Planning & Design

“The reason we chose CTI to be a part of our team is we needed a partner that could be part of us, dream with us, be visionary with us, but then provide a practical, functional solution that would work us.

Brenda Dooley, Senior Vice President at FNBO

“All the training we received from CTI and their partners really allowed us to be ready for the first gameday”

Jake Stocker, Director of Game Presentation and Fan Experience Production for University of Michigan

“Working with CTI was very new, but they really know what they are talking about. And the whole team has been fantastic.”

Collin McCarty, Assistant Athletic Director for Broadcast and Production for University of Michigan

Talk to Us About Your Project

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