AV Managed Services & Support

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A Partner You Can Trust to Keep Everything Running

Your AV systems should feel second nature. No surprises. No scrambling to get help. With CTI’s Managed AV Services, you get a support structure that works in the background while your business moves forward. We monitor, maintain, and manage your systems so your teams stay connected, and your rooms stay online.

This is how we earn your trust. We handle the details, reduce the noise, and show up when it matters.

What AV Managed Services Looks Like with CTI

This isn’t a one size fits all approach. We build a service plan around your environment, your goals, and your systems. Whether we installed it or not, we’ll make sure it runs the way you need it to.

Here’s what’s included in a typical managed services relationship:

Proactive Monitoring

We keep an eye on your systems in real time. If something fails, we see it. Often before you do. That means fewer disruptions, faster fixes, and less time chasing problems.
 

Onsite Support

Need someone in the building? We provide dedicated AV technicians who become part of your team. They’re on site, on time, and familiar with your spaces. We scale with you as your needs grow.

System Cleaning

Dust, debris, and grime can shorten the life of your AV systems. We clean fans, filters, vents, and components to keep everything running cooler, quieter, and more efficiently. Regular cleaning helps your equipment last longer and perform better.

Preventative Maintenance

Our team checks in regularly to keep your systems in top shape. That includes firmware updates, hardware inspections, and performance tuning. It’s the simplest way to prevent big problems later.

Custom Support Plans

Whether you need daily onsite help or just someone to call when things go sideways, we’ll build the right level of support for you. No fluff. Just what you need, when you need it.

Service Coordination

You never have to wonder who to call. Our support team is ready where you are, and they know your setup. No runaround. No repeat explanations. Just fast action.

Built Around Your Team

We’re not here to take over. We’re here to stand beside you. Some of our clients use us to fully manage their AV infrastructure. Others use us to back up their internal teams. Either way, we show up with a plan and the people to make it work.

If your executives need seamless meeting room tech every time they walk in, we’ve got it covered.

If your IT team is stretched thin and needs someone to own the AV side, we can step in and handle it. You choose the level. We deliver the outcome

What AV Managed Services Looks Like with CTI

Tell us what’s working. Tell us what isn’t. We’ll build a service structure that supports your users, fits your budget, and earns your trust.

AV Managed Services FAQs

Managed services involve ongoing, proactive management of your AV systems. Support is more reactive and used when something goes wrong. Managed services include support, but also cover strategy, planning, and day-to-day operations.

Yes. We work with both CTI-built and third-party systems and create a plan based on your current environment.

It typically includes remote monitoring, onsite staffing, preventative maintenance, system documentation, and performance check-ins.

Yes. We tailor the service to your needs, which may include both remote troubleshooting and dedicated onsite technicians.

No. We work with single-room systems all the way up to enterprise-wide AV environments.

Yes. We often serve as an extension of in-house IT teams, especially when AV support needs exceed internal capacity.

No. You remain in full control. Our monitoring tools are meant to support you, not take over.

We scale with you. Your managed services agreement can grow and adapt as your environment changes.

Yes. Many of our clients begin with core support and expand as they see the value.

We support corporate, education, healthcare, government, and other industries that rely on AV to function every day.

Meeting Room Video Wall CTI logo - CTI is an av company that designs and installs conference rooms, boardrooms, headquarter AV and more.

Why Choose CTI?

We’re one of the top-rated audio visual companies near you, delivering personalized service that other integrators just can’t match.

  • Fair, Fast & Flexible – We tailor solutions to your institution’s needs, ensuring transparent pricing, quick implementation, and adaptable support.

  • Personalized Solutions for education and business needs.

  • Scalable Solutions – Deploy campus and company-wide wireless conferencing and screen-sharing with centralized IT management.

  • Secure – Future-proof your classrooms and meeting spaces with platform-neutral conferencing and IT-friendly remote management.

TRUSTED BY

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“We felt that they listened to us. That they understood what our needs were, but they could also recommend things that we hadn’t thought of yet.”

Mindy Miller, Assistant Vice President, Development at Catawba College

“Working with CTI, they were able to bring that creative perspective and insight on “how do we achieve this?”. It was great to be able to work hand-in-hand with them to make it successful.

Alysia Radica, Interior Designer at RDG Planning & Design

“The reason we chose CTI to be a part of our team is we needed a partner that could be part of us, dream with us, be visionary with us, but then provide a practical, functional solution that would work us.

Brenda Dooley, Senior Vice President at FNBO

“All the training we received from CTI and their partners really allowed us to be ready for the first gameday”

Jake Stocker, Director of Game Presentation and Fan Experience Production for University of Michigan

“Working with CTI was very new, but they really know what they are talking about. And the whole team has been fantastic.”

Collin McCarty, Assistant Athletic Director for Broadcast and Production for University of Michigan

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