Training & Adoption Services

AV needs to be part of your design

from day one

CTI provides hands-on user training for every installation

We offer both one-on-one and group sessions to ensure staff can confidently use their new technology. Our technicians thoroughly review equipment functions with end-users and provide in-depth training for IT staff on system maintenance and support. We also offer specialized instruction on hardware and software applications.

Ensuring Adoption: Turning Training into Everyday Use

Too often, even the best systems fail because users never fully adopt them. At CTI, we do not stop at teaching how. We guide when, where, and why your team will use the new tools in real world scenarios. Our adoption focused approach includes:

  • Change readiness assessments to identify barriers before rollout
  • Role based training paths tailored to daily workflows
  • Job aids, quick reference guides, and cheat sheets for fast recall
  • Guided pilot programs and shadow days to build confidence
  • Feedback loops and reinforcement sessions to sustain usage
  • Metrics and monitoring to track adoption rates and uncover gaps

We believe adoption is the bridge between a successful implementation and tangible outcomes. With CTI’s adoption strategy, your team will not just know the system. They will own it.

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SERVICES

  • AV System Training
  • Broadcast System Training
  • Video Wall Operation Training
  • AV Maintenance Training

OUR WORK

FNBO

First National Bank of Omaha (FNBO) values their customers, employees and communities. The post-covid experience was a priority for them, and they reached out to CTI to partner in their upgrades to create a truly unique customer experience.

Webster University

Webster Groves, MO

CTI has had a long-term relationship with Webster University, handling the audio-visual integration and service for the Webster Groves campuses, including an on-site technician.

Paysafe

With a hybrid workplace, global offices, and an annual virtual board meeting, Paysafe relies on dependable AV to power seamless collaboration. Its recent London office refurbishment with CTI included upgraded meeting spaces and a fully modernized café, delivering technology and environments the team would “use again and again.”

Our System Design And Engineering Services Include:

  • System basics for users
  • Advanced functions of pro audio, scheduling, capture and video conferencing systems
  • The use of communications software such as Microsoft Skype for Business
  • In-depth training for your IT staff
  • Individual or group sessions available
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The Importance of Flex Rooms in Higher Education

CORPORATE TRAINING

We can deliver one-on-one training or group sessions to help your staff navigate their new technology with confidence. We demonstrate how it will increase their productivity and achieve full operational capabilities. Our technicians take time to carefully review the equipment and functions with all end-users to answer questions and address scenarios to alleviate their hesitations.

A positive training services experience will optimize your team performance, support, and investment. Trained and confident end-users and staff will help unlock the full benefits of your new technology to ensure you get the best possible return on your investment.

TRUSTED BY

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“We felt that they listened to us. That they understood what our needs were, but they could also recommend things that we hadn’t thought of yet.”

Mindy Miller, Assistant Vice President, Development at Catawba College

“Working with CTI, they were able to bring that creative perspective and insight on “how do we achieve this?”. It was great to be able to work hand-in-hand with them to make it successful.

Alysia Radica, Interior Designer at RDG Planning & Design

“The reason we chose CTI to be a part of our team is we needed a partner that could be part of us, dream with us, be visionary with us, but then provide a practical, functional solution that would work us.

Brenda Dooley, Senior Vice President at FNBO

“All the training we received from CTI and their partners really allowed us to be ready for the first gameday”

Jake Stocker, Director of Game Presentation and Fan Experience Production for University of Michigan

“Working with CTI was very new, but they really know what they are talking about. And the whole team has been fantastic.”

Collin McCarty, Assistant Athletic Director for Broadcast and Production for University of Michigan

TALK TO US ABOUT YOUR PROJECT

US – (800) 743-6051
UK – (44) 808 303 0513