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How to Choose the Right AV Service Provider

Have you ever experienced the frustration of your audiovisual (AV) equipment malfunctioning during an important meeting or conference call? It can be expensive, time-consuming, and reflect poorly on your organization. That’s why it’s crucial to have a reliable maintenance and service agreement with a quality AV company, like CTI.

But how do you find the right AV service provider for your business? Here are some tips:

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Determine your company’s needs

Consider the services that would make an impact on your business. Does your company need cameras and microphones for video conferencing and calls? How many employees need to stay connected daily to collaborate? CTI offers solutions such as remote, real-time tracking and alerts, on-demand service and support, critical meeting support, and reviews and reports on system performance, usage, trends, and life cycles.

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Conduct Research

Research the range of services offered, as well as past projects completed by potential service providers. Check for certifications and look for companies that are part of tested and trusted AV networks, such as AVIXA and PSNI Global Alliance.

Finding the Right Provider Checklist

  • Ask the right questions

    Ask potential providers about their local support, response times, experience, post-installation training, and how they handle mistakes.

  • Ask for referrals

    Get referrals from other business professionals or check online reviews to understand each service provider’s reputation.

  • Get quotes from multiple providers

    Compare quotes from various providers to determine which provider can offer the best value.

  • Make a decision

    Consider all the information gathered during the research and interview process, as well as the provider’s professionalism, commitment to customer service, and quality results.

  • Sign the service contract

    A formal contract is critical to define the terms and conditions of the project.

  • Schedule an appointment to install the system

    Schedule an installation appointment to ensure all components of the project are in place and functioning correctly.

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Have a meeting with the provider

Meet with the AV service provider prior to important meetings or conference calls to discuss any changes or updates that need to be made and to address any questions or concerns.

CTI has been providing business solutions for over 35 years. We understand our clients’ unique needs and create custom solutions tailored to their specific requirements. Our services include remote, real-time tracking and alerts, on-demand service and support, critical meeting support, and reviews and reports on system performance, usage, trends, and life cycles. With a commitment to customer service and quality results, CTI is the ideal AV service provider for your unified communications.

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Talk to Us About Your Project

Want answers right away?

Talk to a human now.

Or, Call Us Now!

Too busy to chat right now?

Send us a message.