Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with cti.com.

CTI UK Privacy Policy

Effective Date: 25-07-2025

This privacy policy outlines how CTI UK (part of ******), a global audio visual integration provider) collects, uses, and protects your personal data when you visit our website or engage with our services.

  1. Who We Are

CTI UK delivers audio visual integration, support, and unified communications solutions to clients across the UK. We are committed to handling your data responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR).

  1. What Personal Data We Collect

We may collect the following types of personal data:

  • Name and contact details (e.g. email address, phone number)
  • Company and job title
  • IP address and browser information
  • Location data (via IP geolocation)
  • Marketing preferences
  • Interaction with website content (via analytics tools)
  1. How We Use Your Data

We process your data for the following purposes:

  • Responding to enquiries and providing customer support
  • Sending marketing communications and newsletters (only with your consent or under legitimate interest)
  • Delivering and improving our website experience through analytics
  • Processing job applications and freelance enquiries
  • Complying with legal obligations
  1. Lawful Basis for Processing

We rely on the following lawful grounds under UK GDPR:

  • Consent – when you opt in to receive marketing communications
  • Legitimate Interests – for website analytics, service optimisation, and business development
  • Contract – when processing enquiries related to our services
  • Legal Obligation – when required to retain records or comply with the law
  1. Who We Share Data With

We may share your data with:

  • Internal teams within CTI UK and the wider CTI group
  • Marketing and analytics platforms (e.g. Google Analytics, HubSpot, LinkedIn)
  • Website service providers and hosting partners
  • Legal or regulatory bodies when required

We ensure all data recipients meet strict privacy and security standards.

  1. International Transfers

Your data may be transferred to CTI affiliates and service providers outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

  1. How Long We Keep Your Data

We retain your data only as long as necessary for the purposes collected, including:

  • Marketing data: up to 2 years or until consent is withdrawn
  • Enquiry records: up to 1 year after resolution
  • Analytics data: up to 26 months (anonymised where possible)
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request erasure of your data (right to be forgotten)
  • Object to or restrict certain types of processing
  • Withdraw consent where it was previously given

To exercise any of these rights, please contact us at: privacy@cti.com

  1. Cookies

We use cookies to personalise your experience and analyse site traffic. You can manage your preferences via our [Cookie Policy] or browser settings.

  1. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact:

CTI UK – Privacy Team
Third Floor, 20 Little Britton, London, EC1A 7DH
Email: privacy@cti.com

If you believe your data has not been handled properly, you may contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

We may update this policy occasionally. The latest version will always be published here with the effective date clearly shown.

Thank you for trusting CTI UK with your data.

When communicating with our site, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

By providing your personal information, you consent to CTI collecting, storing, and using your data to communicate with you regarding our services, promotions, or updates. You may opt out of these communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.

1. Consent to Receive SMS Messages

By providing your phone number, you consent to receive SMS messages from CTI. Message and data rates may apply.

2. Message Content and Frequency

You will receive messages regarding [types of messages, e.g., promotions, updates, service notifications]. The frequency of messages may vary.

3. Opt-Out Instructions

You can opt-out at any time by replying “STOP” to any SMS message you receive from us.

4. Data Sharing Practices

We do not sell or share your SMS opt-in data with third parties for marketing purposes without your explicit consent.

5. User Rights

You have the right to access, modify, or delete your personal information and withdraw consent at any time.

6. Privacy Policy Link

For more details on how we handle your data, please review our Privacy Policy.

7. Data Collection Methods

We collect personal data through various methods, including:

  • Online forms
  • SMS opt-in requests
  • Customer interactions

8. Security Measures

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption and secure storage practices.

9. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Information

For any questions or concerns regarding this privacy policy or our data practices, please contact us at:

  • Email: hello@cti.com
  • Phone: (800) 743-6051

11. Effective Date

This privacy policy is effective as of 04/11/2025.

We collect information from you when you call one of our offices, email our support team, place an order, respond to a survey, fill out a form or enter information on our site.

We may use the information we collect from you when you email or call us, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested, to allow us to better service you in responding to your customer service requests, to quickly process your transactions, to send periodic emails regarding your order or other products and services and to follow up after correspondence (email or phone inquiries).

An external PCI compliant payment gateway handles all CC transactions and we use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: • Understand and save user’s preferences for future visits. • Keep track of advertisements. • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, It won’t affect the user’s experience.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented remarketing with Google AdSense, Google Display Network Impression Reporting and Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page

You can change your personal information:
• By emailing us
• By calling us

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

It’s also important to note that we allow third-party behavioral tracking.

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify the users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at webmaster@www.cti.com and we will promptly remove you from ALL correspondence.

We do not sell personal information. You or someone you authorize may submit a data access request by calling our  number (800) 743-6051 or emailing us at info@www.cti.com. You can read more about the California Consumer Privacy Act here.

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