AV Managed Services & Support
A Partner You Can Trust to Keep Everything Running
Your AV systems should feel second nature. No surprises. No scrambling to get help. With CTI’s Managed AV Services, you get a support structure that works in the background while your business moves forward. We monitor, maintain, and manage your systems so your teams stay connected, and your rooms stay online.
This is how we earn your trust. We handle the details, reduce the noise, and show up when it matters.
This isn’t a one size fits all approach. We build a service plan around your environment, your goals, and your systems. Whether we installed it or not, we’ll make sure it runs the way you need it to.
Here’s what’s included in a typical managed services relationship:
Built Around Your Team
We’re not here to take over. We’re here to stand beside you. Some of our clients use us to fully manage their AV infrastructure. Others use us to back up their internal teams. Either way, we show up with a plan and the people to make it work.
If your executives need seamless meeting room tech every time they walk in, we’ve got it covered.
If your IT team is stretched thin and needs someone to own the AV side, we can step in and handle it. You choose the level. We deliver the outcome
AV Support
What Kind of Support Do You Need?
Explore our support options below. Each one is designed to solve real-world problems without extra layers or fine print.
Real-time system oversight. We fix issues before they reach your users.
Get a dedicated AV technician who works at your location and becomes part of your team.
Routine system checkups that keep everything working — and keep you from dealing with surprise outages.
Flexible plans that fit your needs. No extras you don’t want. No upsells. Just dependable support.
Our standard one-year service agreement that comes with every CTI installation.
Installed by us? You’re already set up for fast, direct service with no guesswork.
We support systems we didn’t install. No judgment. Just a smart, honest plan that works.
When You Need Help, We’re Already Moving
Your AV systems are too important to leave hanging. Whether you’re dealing with a small glitch or a room that’s completely offline, we’re here to fix it fast. Our support team is easy to reach, quick to act, and ready to help — no matter who installed your system.
This isn’t a ticket queue. It’s real support from people who know what they’re doing.
Support That Works the Way You Need It To
We’ve built our support structure around how customers actually use their spaces. From boardrooms to campuses to control rooms, our team keeps your systems up and running without headaches.
We offer:
Whether it’s a one-time fix or a long-term service plan, we’re ready when you need us.
Trust Starts with Showing Up
We’re not going to leave you hanging. Call us. Email us. Tell us what’s going on. We’ll take it from there — with fast response, fair pricing, and a support team that actually supports you.
Fix Problems Before Anyone Notices
Your teams shouldn’t have to report issues for them to get resolved. With remote monitoring, we’re watching your AV systems in real time, so problems get fixed faster (sometimes before anyone even knows something’s wrong).
This is about being proactive, not reactive. It’s a better experience for your users and fewer disruptions for your team.
Less Downtime. Fewer Truck Rolls. Faster Fixes.
Our remote monitoring tools alert us to issues the moment they happen. Audio cuts out? Device goes offline? We’re already working on it.
Most problems can be solved remotely in minutes. And if someone needs to be dispatched, we show up already knowing what’s wrong and what to bring. That saves time and gets you back online faster.
Ready for Peace of Mind?
Let’s talk about how remote monitoring can keep your AV running without you having to think about it.
Built for Any System
We support systems we didn’t install. That means you don’t have to rip and replace your gear to get reliable help. Whether it’s brand new, multi-vendor, or a few years old, we can monitor it and keep it working the way it should.
We work across:
If it’s critical to your workflow, we’ll keep an eye on it.
Secure Access You Can Trust
We don’t take access lightly. All remote connections are encrypted, authenticated, and controlled
by you. You decide when and how we connect. We follow your policies and your protocols.
Why Remote Monitoring Matters
This isn’t extra. It’s smart service that works behind the scenes, so your spaces always feel ready.
What We Cover
Each preventative maintenance visit includes:
Our team handles both CTI-built systems and those installed by other providers. We focus on maximizing the reliability of what’s already in place.
Keep Your AV System Performing at Its Best
Even the best-built systems need routine attention. Preventative maintenance helps your technology run the way it was designed to — smooth, reliable, and ready when you need it.
CTI’s maintenance program is structured, consistent, and focused on keeping everything operating at peak performance, day after day.
Consistency Your Team Can Count On
Your AV system was built to deliver. Regular checkups help it stay that way. We fine-tune performance, confirm everything is functioning properly, and make small adjustments before they turn into distractions for your users.
When systems are maintained, meeting spaces stay ready, presentations run smoothly, and your teams stay focused on the work (not the tech).
Protect Your Investment
You’ve already made the smart move by choosing professional AV. Maintenance protects that investment, reduces surprise service calls, and extends the life of your system while keeping things simple for your internal team.
When You Need Help, We’re Already Moving
Your AV systems are too important to leave hanging. Whether you’re dealing with a small glitch or a room that’s completely offline, we’re here to fix it fast. Our support team is easy to reach, quick to act, and ready to help — no matter who installed your system.
This isn’t a ticket queue. It’s real support from people who know what they’re doing.
Support That Works the Way You Need It To
We’ve built our support structure around how customers actually use their spaces. From boardrooms to campuses to control rooms, our team keeps your systems up and running without headaches.
We offer:
Whether it’s a one-time fix or a long-term service plan, we’re ready when you need us.
Ready for Peace of Mind?
Let’s talk about how remote monitoring can keep your AV running without you having to think about it.
What Kind of Support Do You Need?
Explore our support options below. Each one is designed to solve real-world problems without extra layers or fine print.
Real-time system oversight. We fix issues before they reach your users.
Get a dedicated AV technician who works at your location and becomes part of your team.
Routine system checkups that keep everything working — and keep you from dealing with surprise outages.
Flexible plans that fit your needs. No extras you don’t want. No upsells. Just dependable support.
Our standard one-year service agreement that comes with every CTI installation.
Installed by us? You’re already set up for fast, direct service with no guesswork.
We support systems we didn’t install. No judgment. Just a smart, honest plan that works.
Trust Starts with Showing Up
We’re not going to leave you hanging. Call us. Email us. Tell us what’s going on. We’ll take it from there — with fast response, fair pricing, and a support team that actually supports you.
No Forms, No Tickets, No Guessing
If something is not working the way it should, just reach out. Our support team will respond quickly, assess the issue, and take the right next step to resolve it. Most problems are minor, but when they are not, we move fast to make it right.
Designed to Build Trust from Day One
We do not believe in disappearing after installation. CTI Complete is our way of making sure you have a partner to call during your first year of ownership. You are not just getting a system — you are getting support from a team that stands behind the work.
One Year of Service Included with Every CTI Installation
Every system we build comes with more than just great technology. It comes with support you can trust. CTI Complete is our standard one-year service agreement, included with every project we install.
From the day your system goes live, you have direct access to the same team that built it. No extra contracts. No hidden fees. Just the service and support you need to keep everything running right.
What You Get with CTI Complete
This is not basic coverage. CTI Complete gives you access to our full support structure from day one. That includes:
We are committed to making sure your system performs the way it was designed to — every time you use it.
Covered by CTI
CTI Complete is automatically included with every new CTI project. You do not have to ask for it.
You do not have to sign anything extra. It is our commitment to you and to the systems we build.
You Trusted Us to Build It. You Can Trust Us to Support It.
If CTI designed and installed your AV system, you already have a head start. Our support team knows your setup, understands your environment, and has direct access to the plans, documentation, and tech that brought your system to life.
We are not starting from scratch. We are stepping in with full context and a clear path forward.
Built-In Trust. Built-In Efficiency.
Our support team works closely with our engineering, integration, and project management teams. That means less back and forth and more problem-solving.
Whether your system launched last week or a year ago, we are here to keep it running smoothly.
Support That Comes with Experience
From small huddle rooms to complex command centers, we support everything we install. You do not have to explain how it was built or who to call. We are already connected.
What we bring to the table:
What You Can Expect
We will meet you where you are and help get your system back to where it should be.
Need Help with a System Someone Else Installed? You’re in the Right Place.
You do not need to start over to get good support. If you have an existing AV system that needs attention, CTI can step in, assess what is there, and build a support plan that fits. No fluff. No pressure to replace. Just the right help at the right time.
We Focus on What You Actually Need
We do not push upgrades or try to reinvent your system. We start by understanding what you have, how it is performing, and where the real gaps are. From there, we offer fast, fair, and flexible support options.
Our team supports systems from a wide range of manufacturers, whether it is one room or an entire campus.
Support You Can Count On
We have earned the trust of organizations who switched to CTI after being let down by another provider. What makes the difference is how we show up. We listen, we act fast, and we build a support plan that respects your investment.
Support Request Page
Provide all the ways a customer can reach our support team. Custom contact form, chat, email and telephone number. Also include support request FAQs.
OUR WORK
MORE SERVICES
- Professional AV Services for any phase of Design and Construction
- Huddle, Conference, and Board Rooms
- Video Walls
- Digital Signage and Wayfinding
- Custom Furniture Design
- Sound Reinforcement
- Acoustic Treatment
- Stage, Studio, and House Lighting
- Emerging AV Technology
TRUSTED BY
“We felt that they listened to us. That they understood what our needs were, but they could also recommend things that we hadn’t thought of yet.”
“Working with CTI, they were able to bring that creative perspective and insight on “how do we achieve this?”. It was great to be able to work hand-in-hand with them to make it successful.
“The reason we chose CTI to be a part of our team is we needed a partner that could be part of us, dream with us, be visionary with us, but then provide a practical, functional solution that would work us.
“All the training we received from CTI and their partners really allowed us to be ready for the first gameday”
“Working with CTI was very new, but they really know what they are talking about. And the whole team has been fantastic.”
TALK TO US ABOUT YOUR PROJECT
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