AV Support Request

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What Kind of Support Do You Need?

Provide all the ways a customer can reach our support team. Custom contact form, chat, email and telephone number. Also include support request FAQs.

Support Request Page FAQs

Include your name, company, contact information, a brief description of the issue, and the location or room affected.

We respond as quickly as possible to understand the issue and begin the support process.

Yes. You can call or email us directly if you prefer not to use the form.

No problem. We will help you determine what you have and how we can support it.

No. Anyone can request service, whether or not you have a current agreement with us.

Yes. Providing visuals or documentation helps us understand the issue faster.

Our support coordinators gather initial details and connect you with the right technician when needed.

Yes. Just let us know if you would like a quote as part of your request.

We work quickly to address urgent issues. Please indicate the severity of the problem when you reach out.

Our team will review your request, reach out to clarify details if needed, and begin resolving the
issue.

Meeting Room Video Wall CTI logo - CTI is an av company that designs and installs conference rooms, boardrooms, headquarter AV and more.

Why Choose CTI?

We’re one of the top-rated audio visual companies near you, delivering personalised service that other integrators just can’t match.

  • Fair, Fast & Flexible – We tailor solutions to your institution’s needs, ensuring transparent pricing, quick implementation, and adaptable support.

  • Personalized Solutions for education and business needs.

  • Scalable Solutions – Deploy campus and company-wide wireless conferencing and screen-sharing with centralized IT management.

  • Secure – Future-proof your classrooms and meeting spaces with platform-neutral conferencing and IT-friendly remote management.

TRUSTED BY

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“We felt that they listened to us. That they understood what our needs were, but they could also recommend things that we hadn’t thought of yet.”

Mindy Miller, Assistant Vice President, Development at Catawba College

“Working with CTI, they were able to bring that creative perspective and insight on “how do we achieve this?”. It was great to be able to work hand-in-hand with them to make it successful.

Alysia Radica, Interior Designer at RDG Planning & Design

“The reason we chose CTI to be a part of our team is we needed a partner that could be part of us, dream with us, be visionary with us, but then provide a practical, functional solution that would work us.

Brenda Dooley, Senior Vice President at FNBO

“All the training we received from CTI and their partners really allowed us to be ready for the first gameday”

Jake Stocker, Director of Game Presentation and Fan Experience Production for University of Michigan

“Working with CTI was very new, but they really know what they are talking about. And the whole team has been fantastic.”

Collin McCarty, Assistant Athletic Director for Broadcast and Production for University of Michigan

Talk to Us About Your Project

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US – (800) 743-6051

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